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Суббота, 18.05.2024, 23:26
Главная » 2013 » Март » 6 » Once Again, Facebook Denies 'Bait-and-Switch' with Promoted Posts. Do You Believe Them?
21:35
Once Again, Facebook Denies 'Bait-and-Switch' with Promoted Posts. Do You Believe Them?

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Tuesday, March 05, 2013

In May of 2012, Facebook unveiled a brand new feature for page owners. It was called "Promoted Posts," and it allowed admins to pay a small to medium fee (depending on the follower base) in order to hoist their posts to a more prominent placement in users' news feeds. Basically, it allowed page owners to make sure their most important posts were seen by more people, and provided a great revenue opportunity for Facebook.

A few months later, Facebook extended the Promoted Posts functionality to individual users. By October, anyone with an account could pay to promote their witty status, cool new article, or cute new baby photo.

Ok, cool. So far so good. You may think that the entire Promoted Posts concept is wacky, but hey, to each his own. As a page owner, you could simply choose not to participate in Promoted Posts and go about your business as usual - simply posting away.

As a page owner, have you seen your average engagement decrease since the launch of Promoted Posts? Have you used Promoted Posts? Let us know in the comments.

Of course, that zen-like mentality could quickly disappear if, let's say, Facebook was rigging the game. And that's exactly what some page owners began accusing Facebook of late last year: one giant bait-and-switch.

The "Bait-and-Switch"

Reports emerged that Facebook was deliberately decreasing the reach of regular, non-promoted posts in order to force people into paying for the Promoted Post product. In fact, that was the whole point of unveiling the feature - to cast un-promoted posts into oblivion so that people would see such a small return (likes, comments, and shares) that they would have no choice but to pay to promote.

Most of the claims hinged on the simple observation by the accusers that posts published on their Facebook pages were not driving the traffic that they used to - which naturally meant that not as many people were seeing the posts in their news feeds. How could my likes be increasing, but my traffic from Facebook be decreasing?

The common conclusion from people like Richard Metzger at Dangerous Times and even popular Facebook celebrities like George Takei (who hopped on the bandwagon) was that Facebook was turning down the volume on their regular posts.

Although the accusation gained plenty of steam inside the tech media circles, Facebook maintained its innocence in the matter. The company said, point blank, that they did not decrease the visibility of page posts in order to force people into buying Promoted Posts.

And there was some pretty compelling evidence to support Facebook's innocence. Facebook has admitted that only around 16% or so of a page's followers even see their posts in the news feed. It's always been like this. Facebook has never been able to show 100% of followers 100% of posts from pages and people they subscribe to. There's simply too much competition for real estate in the news feed. As users begin to friend more and more people and like more and more pages, their overall engagement with each individual person and page is going naturally decrease.

Josh Constine over at TechCrunch suggested that a move that Facebook made to fight spam had actually been one of the root causes of the so-called "visibility decreases" that many page owners were reporting.

"We made a relatively large ranking change in September that was designed to reduce spam complaints from users. We used [spam] reports at an aggregate level to find Pages or apps generating a lot of reports [and decrease their reach]. We've also added personalized attempts to reduce presence of posts you're likely to complain about," said Facebook.

In short, the less engaging your posts were, the less likely they were to show up in your followers' news feeds.

And the push to control spammy posts is simply one news feed algorithm tweak that Facebook made - and they make a bunch, all the time. Facebook is constantly changing the way its algorithms decide what shows up in whose news feed. The bottom line, according to those who believed Facebook, was that sure, your post reach could be fluctuating (or even simply decreasing), but it's not because Facebook is pulling a bait-and-switch with Promoted Posts.

Still, page owners continued to complain that for them, personally, they were seeing less return from their posts. Sure, you can throw graphs and excuses at the issue, but you can't explain that the decrease in visibility coincided with the dawn of Promoted Posts. Although Facebook has been adamant that they are not pulling this "bait-and-switch," many page owners and public figures with many subscribers have remained unconvinced.

New Accusations

Fast forward to a couple of days ago and to an article by Nick Bilton in the the New York Times' "Bits" tech blog. It begins, "something is puzzling on Facebook."



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About the Author:
Josh Wolford is a Writer for WebProNews. He likes beer, Sriracha and movies that make him feel weird afterward. Mostly beer. Follow him on Twitter: @joshgwolf Google+: Joshua Wolford StumbleUpon: joshgwolf
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